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Twitter CEO Jack Dorsey on Section 230, transparency, appeals and Twitter at age 15

Twitter wants to make its content moderation more transparent and its appeal process more robust, and work more on an open source initiative called Blue Sky that could ease the pressure on the company as a centralized curator of content.

That’s what CEO Jack Dorsey said, speaking at a virtual Goldman Sachs investor conference, voicing Twitter’s take on the growing cry to repeal or restrict Section 230 – a law that grants Internet companies legal immunity from content posted on their platforms and wide latitude in moderation. The federal government and Congress have also slapped two of Twitter’s giant rivals, Facebook and Google, with antitrust lawsuits and are seeking to rewrite and strengthen antitrust law.

Twitter is “way bigger than any topic or account,” says CEO Jack Dorsey – Update

“Content moderation is not a new practice on the Internet,” Dorsey said. “What’s different is how centralized it is right now and it places a heavy burden on us as a company, as a team, and certainly results in results that may not seem excellent for everyone involved. ” Both the right and the left have had Twitter in their sights, the former calling for more aggressive action in the fight against disinformation, the latter outraged by former President Donald Trump’s permanent ban or temporary suspension. from the New York Post account last year.

Dorsey reiterated the comments he made on a conference call Tuesday following strong results regarding the loss of Donald Trump and his 88 million followers – that Twitter is bigger than any account or only one problem. Twitter reassured investors by saying it expects average daily users to increase by 20% in the current first quarter and revenue to increase despite the former POTUS being fired on January 8 for incitement to violence.

Dorsey noted that he testified before Congress twice last year, alongside the CEOs of Facebook and Google. Facebook CEO Mark Zuckerberg has openly called for more federal regulation of what he can and cannot do. Dorsey is wary, especially of anything related to Section 230.

“If there are any changes, it will impact the whole internet, not just social media” – from restaurant reviews and blogs to message boards and chat rooms, he warned. And he said Twitter was concerned that “some proposals made by governments will further entrench some of the bigger players, and that really takes away from any startup the opportunity to [launch]… We need more ideas and experimentation.

Twitter could therefore “open up to external developers – have an application market for algorithm developers. This solves the problem that we are seeing. We can earn the trust because it is more visible and responds perfectly to some of the regulatory concerns, in particular section 230. ”

The algorithms rank the most relevant tweets for users and have a big impact on their experience of the service. With an open app marketplace, Twitter users can experiment and try out different algorithms.

As Twitter turns 15 next month, Dorsey said, it has become more advertiser-friendly after a major server upgrade. It helps users better navigate the countless tweets to find specific topics of interest, it approximates e-commerce capabilities, and tests a subscription service.

Twitter was founded on March 21, 2006.

“The real power of Twitter is not the biggest topic of the day, but niche topics. We’re trying to show off the longest tail on Twitter because that’s where the magic really lies, ”he said.

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